New Contract vs Upgrade vs MNP vs Plan Change
Four procedures people mix up. A side-by-side comparison.
Four procedures, side by side
New Contract
- Carrier
- New
- Number
- Usually new
- Device
- Optional
Device Upgrade
- Carrier
- Same
- Number
- Same
- Device
- New
MNP
- Carrier
- Changes
- Number
- Kept
- Device
- Optional
Plan Change
- Carrier
- Same group
- Number
- Same
- Device
- Unchanged
Plan Change is not the same as MNPMNP changes your carrier and keeps your number. Plan Change keeps your carrier or brand group and only swaps the pricing plan. Different teams, different rules.
Changing plans within the same mobile group
Same company from the outside — different teams and rules inside.
Main brandFull store support, higher price
Online-focused planSame network, online procedures
Low-cost brand / sub-brandOwn shops or online, lower price
One plan can have several routes in
Direct online application
You sign up on the plan's website or app.
MNP switch-in
You apply as an MNP customer, keeping your number.
Plan change from an existing line
You already have a line in the same group and switch plan in the app.
In-store web assistance
Staff help you operate the online application. A fee may apply.
Some electronics-store counters
A limited set of shops may accept applications for certain brands.
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